Refund policy

If you receive an incorrect item or your order arrives damaged, please contact our team within 7 days of delivery. Where possible, please include photographs of the item and its packaging to help us assess the issue quickly.

If a product is confirmed to be faulty, damaged in transit or incorrectly supplied, we will gladly arrange a replacement, exchange or refund in accordance with Australian Consumer Law. Where a replacement is offered, this will be subject to stock availability.

We do not offer refunds or exchanges for change of mind unless required under Australian Consumer Law.

Requests relating to faulty products should be made within 30 days of purchase, unless a longer period is required under Australian Consumer Law.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.